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For a hands on approach to improving and optimizing your call center operations, I provide on-site call center outsourcing consulting.  With direct experience in call center consulting in India, Romania and the Philippines, I am in a unique position to offer superior and innovative consulting solutions that are guaranteed to improve your company’s functionality and profitability.

As a business owner myself, I fully understand the importance of ROI and will provide a free analysis of your call center outsourcing operation to make sure that will you see a generous return on your investment dollars before I even accept the job. Having a good set of eyes and ears on the call center floor can increase productivity and the bottom line!


Call Center Outsourcing Consulting

I specialize in offshore call center consulting in India, Romania and the Philippines and have helped launch new call center outsourcing facilities as well as conducted tactical business analysis on existing infrastructures.  Even though most call centers observe an EOP (English only policy) I feel that it is important to connect with your workforce on a cultural level and this is why I have gone above and beyond by learning vernacular languages and cultural differences.  Marunong na ako Mag-Tagalog si Vorbesc Româneşte.

With one visit to your call center I can help find the most stable and cost effective dialer and technology solutions, help with training and management,  optimize employee moral, increase production, assist with human relations and lastly, improve business development strategies.  With over 11 years of direct telemarketing experience and 6 years of call center outsourcing consulting experience, I can render real results that will increase your bottom line.

Offshore Call Center Outsourcing Consulting

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Where will your business be in 1 year 5 years or even 10 years?  Top business consultancy firms are predicting that 90% of all companies, whether mom & pop or enterprising will use call center outsourcing consulting by the year 2014.    The world is getting smaller and the global economy is becoming tightly interconnected.  That being said, those individuals that fail to engage and take advantage of international resources will be left behind.

Contact Zachary today for a free consultation and if you have any thoughts on Call Center Outsourcing Consulting please feel free to comment below.

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