White Label Digital Media Services

I started building websites and doing SEO in 2007, working out of my home office at a time when working from home and hiring freelancers was common in the industry. Since then, my work has brought me all over the world and even spawned two other companies. A lead generation firm, The Lead Tree, LLC and a full service BPO company in the Philippines called Clark Outsourcing International Inc.

Now that a decade has past, I can easily say one of the things that held me back the most and caused me the most grief, was working with freelancers. I’m convinced that I could have achieved more in less time had I stayed away from the freelancer sites and just hired dedicated staff instead. This is why I am happy to announce our new White Label Digital Media Services from Clark Outsourcing!

Trying to build a digital media company is hard enough but even harder when you have to rely on freelancers and remote staff to achieve stability. I have seen well established agencies fall apart because of the liability caused by not having full-time employees under one roof. Project management, time tracking, collaborating and handling secure information becomes exponentially more difficult when relying on freelancers.

Furthermore, finding good programmers started feeling like I was picking from the bottom of the barrel. Even when I was able to find the occasional rock star, they had inherent problems like quirky personality traits,  reliability problems, didn’t work well with others and of course integrity. It started making me think that all the good programmers must have already been hired to work full-time with other companies.

In 2012, I promised myself I would get off the freelancer roller coaster and I started building my own in-house team while using a fulfillment center overseas.  Hindsight is always 20/20 and now it makes perfect sense. Career minded, responsible coders will sacrifice the freedoms of freelancing in exchange for full-time employment with full benefits like paid holidays, health care, team outings, withholding taxes and social security. They also perform much better and feel better working in a proper office environment.

If you own a digital media agency and you are still using freelancers, it might be time to give us a try. At Clark Outsourcing, you can pay per hour, per project or we can even assign dedicated coders and SEM agents to work exclusively on your projects. And the best part is, we can still offer the same competitive pricing that you will find on freelancer sites without all the hassle and instability.

You can get started small by giving us just a few hours of work to see what a difference an in-house team makes over your freelancers!

Check here for White Label Web Dev Services

Check here for White Label SEM Services

 

The Gand Opening of ClarkOutsourcing

I am excited to announce the launching of a new full service BPO company, ClarkOutsourcing.com and with it, a new 5000sqft, 150 seat, offshore facility located in the Clark Economic Freeport Zone of the Philippines. This new office represents a culmination of over ten years of hard work and experience.

With this new facility, I have expanded to offer full service BPO at costs up to 60% lower than in America. Our verticals include inbound and outbound call center services, software development,  digital media marketing and outsourcing consulting. Our main focus is to bring global resources to our customers that were previously only available to the Fortune 500. We do this by offering flexible solutions BPO incubation services such as “seat leasing” and BOT programs to help incubate and facilitate the transition.

What Can We Do For You?

The chances are that if you own a business, there’s some where we can help you grow! Our BPO Services include but are not limited to….

  • Software development
  • In/outbound contact center
  • Digital media marketing
  • Web/App Development
  • Accounting
  • HR services
  • Back office tasks

Outsourcing Consulting Services:

  • Business organization and corporate filings
  • Commercial real estate leasing and purchasing
  • International business contracts
  • Call center infrastructure
  • Network setup and administration
  • HR recruiting and training of employees
  • Outsourcing Philippines tax code
  • Philippines import export regulations and logistics

Hire me as Your BPO Consultant

As a BPO consultant, I strive to be at the forefront of global trends to provide the best outsourcing solutions that are customized to each customer’s needs. I’m your “Boots on the Ground”. Bill Gates, IBM and 90% of the Fortune 500 have been using BPO for over 2 decades. What has changed is the availability of outsourcing infrastructure. Previously, BPO resources were only attainable to large firms but due to technology, globalization and people like me, these same advantages are well within reach for small and mid-sized companies.

My BPO Experience

Since 2006, I have setup, managed and consulted business processes in Romania, India, South Africa and the Philippines for small and midsized companies as well as a handful of large firms including Wells Fargo, New York Life, Countrywide Financial and AIG. In addition, I also maintain my own outsourcing facility in the Clark Free Port Zone of the Philippines.

My Expertise Include…

  • database management
  • call center outsourcing
  • lead generation
  • search engine optimization
  • web development
  • software development

My services include…

  • recruiting
  • training
  • payroll services
  • corporate filings
  • global tax law
  • property acquisition
  • IT infrastructure
  • global logistics

Save Time and Money

Whether you are looking to open your own offshore branch office or just looking to outsource work overseas, hiring me and my team will dramatically lower your startup costs while getting the job done in a timely manner. Having a 3rd party consultancy firm from individuals that know the local business culture and know how to cut through the local red tape can be a valuable asset to your company. You don’t have to learn things the hard way, contact me for a free consultation instead.

Philippines Seat Lease Outsourcing

You can open your new office in the Philippines for as little as $150 per seat! Seat lease outsourcing is an ideal solution for any small to mid-sized company looking to expand operations or lower overhead costs.  Simply put, seat leasing is the fastest and most affordable way to get your campaign up and running in a flash.

What is Seat Lease Outsourcing?

Seat leasing is when you rent or lease a workstation in an already established outsourcing facility. In this model, the lessor provides the office, work station and the necessary infrastructure to run your campaign or process. In addition, other services such as call center dialer, telco, IT support and human resources can be provided. It is up to the lessee to fill the seat and manage the staff. Most seat lease packages are charged at a flat monthly rate based on the number of seats occupied.

Cold vs Warm Seat Lease

A cold seat is where we provide just the office workspace and infrastructure to run your campaign and a warm seat is where we provide the employee as well.

Which Option is Better for Me?

It depends on what you are trying to accomplish. If you already have staff and “boots on the ground”, you can just lease the seats and bring your own employees. If you will need recruiting and/or payroll services, you may want to lease a warm seat. That being said, both of these options give you full control over the outsourced process and the ability to sit in the captain’s chair because both options allow you to manage and monitor the operation with full transparency.

Infrastructure

We are proud of our lynx-based dialers and telco configuration with redundant backup servers.

Our connection includes E1 fiber optic connections with two backup 2 business lines to assure 99% up-time.

Our network is managed through a Juniper network router with traffic shaping to insure steady load balance.

Each workstation has 1 to 1 wiring and networking and comes equipped with 3rd generation or greater PCs with 19″ to 22″ monitors.

What’s Included?

  • Colorful 5000sqft office, biometric time cards for tamper free access and attendance tracking.
  • Spacious workstations and chairs with widescreen monitors and 3rd generation or higher PCs.
  • Outbound ViciDial phone system and 24/7 support.
  • Conference room, classroom style training rooms and dinning facilities.
  • Our business park includes a private fitness center, basketball and badminton courts, billiards tables and dining areas.
  • 24/7 security staff and CCTV.

What’s not Included?

  • The employee, but recruiting and payroll services can be provided for an additional charge.
  • VOIP charges, but we have providers as low as .008 cents per minute back to the States.
  • Transportation, but public shuttles and jeepneys provide 24/7 service delivering over 10,000 workers to Clark daily.
  • Headsets, but we have an abundant stock that you can acquire at cost. Many agents don’t like sharing headsets for hygienic reasons.
  • Food, snacks, tea and coffee.

Call Center Outsourcing Consultant

I have been a call center consultant since 2006 working in India, Romania, South Africa and the Philippines.  This puts me in a unique position to offer superior and innovative consulting solutions that are guaranteed to improve your company’s functionality and profitability.

I currently own a 150 seat facility in Clark, Philippines. This being said, as a business owner myself, I fully understand the importance of ROI and therefore will happily provide a free consultation to make sure that will you see a generous return on your investment dollars before I accept the job. Having a good set of eyes and ears on your call center floor can increase productivity and the bottom line!

Call Center Outsourcing Consulting

I specialize in offshore call center consulting in and have helped launch new call center outsourcing facilities as well as conducted tactical business analysis on existing infrastructures.  Even though most call centers observe an EOP (English only policy) I feel that it is important to connect with your workforce on a cultural level and this is why I have gone above and beyond by learning vernacular languages and cultural differences.  I speak fluent Tagalog and mediocre Romanian. Magaling ako Mag-Tagalog si vorbesc Româneşte.

Upon my first visit to your call center, I can help find the most suitable and cost effective dialer and technology solutions, help with training and management,  optimize employee moral, increase production, assist with human relations and lastly, improve business development strategies.  With over 11 years of direct telemarketing experience and 6 years of call center outsourcing consulting experience, I can render real results that will increase your bottom line.

How Can I Help You?

  • Dialer and telephony systems
  • Training and management enhancement
  • Motivational speaking
  • Campaign production analysis
  • HR and Recruiting
  • Business development strategies
  • Foreign corporate filings
  • International tax codes

Take your Business to the Next Level

 

Where will your business be in 1 year 5 years or even 10 years?  Top business consultancy firms are predicting that 90% of all companies, whether mom & pop or enterprising will use call center outsourcing consulting by the year 2016.    The world is getting smaller and the global economy is becoming tightly interconnected.  That being said, those individuals that fail to engage and take advantage of international resources will be left behind.

Contact Zack today for a free consultation and if you have any thoughts on Call Center Outsourcing Consulting please feel free to comment below.

Google Transparency Petition Hoax

Today Google posted on their Official Blog to let us know they care so much about your rights and privacy that they filed this new petition to protect our “civil liberties”.

Well I’m calling Google out, this is sheer propaganda! This whole thing is just a dog and pony show to deceive and distract because Eric Schmidt is a US State Department asset working as an unofficial Ambassador. He also works with Scott Malcomson former State Department advisor or how about Jared Cohen the former advisor to Condoleezza Rice and later Hillary Clinton! Basically, Eric and his team are the clean up crew for US affairs.

Please don’t take my word for it, research it! You can start by looking at the pre-publication endorsements of his book “The New Digital Age”… Tony Blair, Henry Kissinger and Madeleine Albright to name a few.

Oh and did I mention that Google actually got paid to give the government our private data?

Whatever happened to “don’t be evil”? :-(

For more info about Google and the Government, watch Julian Assange interview that he just did last week! I think this petition is an attempt to minimize the impact of this interview.

Philippines Link Building

When it comes to SEO outsourcing, its all about the amount of links you can get and the quality of those links. That being said, for the cost of 1 link builder in America, UK or Australia, you can hire up to 5 link builders in the Philippines!

Filipino Link Builders

philippines-linkbuilding-outsourcingThe Philippines is one of the largest English-speaking countries outside of America and this is why Filipinos make excellent link builders especially when it comes to creating Panda-friendly content. You can have your Filipino SEO agents do a wide range of link building tasks and here are just a few places they can get started:

  • Article writing and submission
  • Manual directory submissions
  • Bookmarking
  • Questions and answers
  • Forum posting
  • Guest blogging
  • Manual blog comments
  • Video creation and submissions
  • Press releases
  • Photo Blogging
  • Link exchanges
  • Link purchases
  • Black-hat software

Link Building Outsourcing Facility in the Philippines

When you outsource your link building tasks to us you will have full access to communicate and manage each one of your team members making this an ideal solution for in-house link building campaigns as well as for white labeling our SEO services to be resold to your clients. If you are asking yourself, how effective is this?, the answer is that I have been doing SEO for over ten years and for 6 of those 10, I outsourced my link building to the Philippines and have been able to achieve 1st page rankings for every site that I have worked on and most of the keywords I targeted were highly competitive and brought in millions of dollars for my clients sites.  Feel free to check out some of my case studies here on my SEO credentials page.

How do I Get Started?

It’s actually quite easy, I am offering seats in our outsourcing office here in the Philippines for only $150/per month per workstation. From there, you just need to pay the employees salary which, can range anywhere from $250 to $800 per month depending on skill level, experience, and copywriting abilities. I currently run a 25 person team of link builders in the same facility and I started most of my agents off at 12,000php (around $300). I like to get agents with little to no past experience and train them myself instead of trying to unteach bad habits that they might have learned from other campaigns. We have almost 100 fully set up workstations available complete with computers and all the infrastructure you will need to run a successful campaign.

If you need help with hiring, training or management, we can assist. I built my first offshore team in India in 2006 and managed them remotely for 9 months before I finally decided to get on a plane to join them so I can help you get to that point of sustainability as well.  Feel free to ask questions below in the comments or contact me. I’ve got this whole building to myself and it would be cool to get some other SEOs out here to join me!

SEO Quote

Search_Engine_Optimization_Quote_Tips

search-engine-optimization-quote

WARNING: Read this before you shop around for an SEO quote. I decided to write this article to help give my readers a better understanding of how to engage an SEO company and receive an accurate and honest quote. When most people call or write me, one of the first things they say is, how much are your services? A broad question like this lets me know this person may not understand SEO in the first place and therefore could fall pray to unscrupulous practices. To get the right answers, you need to ask the right questions. This is why you must at least have a basic understanding of SEO before you order SEO services. That being said, the first question should be something like, what type of SEO services do you provide? or How does your program work?.

On-Page or Off?

Next, you should know that SEO can be separated into two categories, on-page SEO, and off-page. On-page encompasses coding and design as well as content and server management. Most SEO firms only offer on-page analysis or on-page SEO consulting, meaning that they will tell you what to do but it’s up to you and your developers to implement the changes. If the company does do the on-page services then the quote can range widely as some sites may require a full rebuild while others just need simple tweaking.

Off-page SEO boils down to link building and social media. Starting with the types of link building, you want to be sure they are not just using black-hat software to build the links instead they should be built manually. Secondly, they should use high-quality content to build these links and definitely, no spinning (spinning is using synonyms to automatically rewrite articles). I’m not saying that you shouldn’t explore black-hat techniques but 10,000+ black hat links are usually equal to just a few good quality links. Lastly, black hat SEO done wrong can actually get your site completely removed from Google’s search results so you should probably run the other way if someone offers these types of services exclusively. The same applies to social media, there are tons of black hat social media programs out there that will create social media accounts, add friends and more. The problem is that Facebook, Twitter, and many others are catching on to this and when they catch you, they will erase your accounts causing you to lose several man-hours of work. Not to mention, social media is all about engaging the community so why would you entrust a black hat program to represent your company?

SEO Manpower

Knowing this, your next question should be how many people will be working on my account and how many man-hours will be spent working on my website? As I said, the best links come from high-quality content and this content takes time and skill to produce. Just one high-quality link could take anywhere from 2 to 8 hours to produce and if your site requires thousands of links to compete with your competitors, then you could require a whole team of SEO agents working full-time on your account. Knowing this will also help you gauge the SEO quote, as the amount of man-hours is directly related to the costs.

Do a Little Research About Them

Lastly, ask for the name their head SEO and check out their case studies.  Google the person’s name and find information about them so you can investigate their SEO credentials. In the world of SEO, the proof is in the pudding. And don’t let them pull one of those cobbler’s kids excuses, meaning they dont have time for self-promotion or some other lame excuse for not being ranked. Their own website should be 100% optimized and should rank in Google for the type of searches they are competing for and they should have years of case studies. Once you find out the name of their top SEO, type it in Google and if he or she is worth a damn then you should be able to find a wealth of information about them. Simply put, if they can’t get themselves ranked high in Google then the chances are they won’t be able to help you either. If you have any more questions just leave a comment below or contact me directly. I’m usually eager and happy to answer SEO questions and always give free phone consultations.