Zack Williamson

What should you look for when searching for an India Outsourcing Consultant? The answer is experience, experience and experience. I first started outsourcing call center and IT operations to India in 2004 but I didn’t actually go there until early 2006. Since then I have helped setup offshore outsourcing processes for over 100 American companies in cities like Bangalore, Hyderabad, Mumbai and New Delhi.

Why do you need an India Outsourcing Consultant Anyways?

“You’re not in Kansas anymore Toto”, doing business in India is very different than doing business in the Western world and unless you have ever experienced it first-hand, you are bound to make a few mistakes. You can usually categorize most people into two categories… those who will drive around in their car getting lost for hours and those who will immediately stop and ask directions. This is why I suggest you may need an India Outsourcing Consultant. See when I first started outsourcing to India it was almost unheard of for a small business to engage in offshore BPO because the infrastructure just wasn’t setup for it. In contrast only large firms and the Fortune 500 had the resources for India outsourcing. Well now they have paved the way and with the help of Indian outsourcing consultants like myself, these resources are now available to mid-sized companies and even small businesses.

Free Advice from a India Outsourcing Consultant

My grandfather once told me, “There’s two things about friendly advice, 1 its FREE and 2 it ain’t worth a damn if you don’t take it.”

One of the first decisions you will want to make is to figure out just how you want to engage Indian BPO. You have 3 options…
Option 1. You can establish a new Indian firm or branch office of your existing corporation and setup your own facility. This will require some legal red tape, commercial property acquisition, human resources and IT equipment but in the long run you can make greater profits.  As an India Outsourcing Consultant I can help with all aspects of this option.

Option 2. You can just rent space in an already established facility. This option is better known as “seat leasing”.  With this setup you get a virtual employee without having to open your own company in India. This solution has its pros and cons. Even with the help of an India outsourcing consultant this option can be more risky than owning your own facility. The pros are the savings of time and money needed for ramp up but the cons are that you will have less control over the operation and of course you will have to pay more money so the company that you are leasing seats from can make a profit as well.

Option 3. Contract the work out to another company. This option is pretty self explanatory but still requires an India Outsourcing Consultant to find a creditable company in India.  Many companies put on a good front but have no actual experience. That being said, many of the companies that do have the experience and credibility require someone to get your foot through the door. This last option can be easy and affordable but it is also the most risky because there are little to no repercussions for breaching a contract overseas.

Contact Zachary K Williamson today, seasoned India Outsourcing Consultant since 2004.