Seat lease outsourcing is an ideal solution for any small to mid-sized company looking to expand operations or lower overhead costs. Most call center seat leasing options in the Philippines only provide the work station and infrastructure while, other options include what’s known as a “warm seat”. This is where the employee is provided as well. In this article, I will discuss the benefits and the differences between each. Also read Levels of Outsourcing if you are not already familiar with other outsourcing solutions.
What is Seat Lease Outsourcing?
Seat leasing is when you rent or lease a work station in an already established outsourcing facility. In this model, the lessor provides the office, work station and the necessary infrastructure to run your campaign or process. In addition, other services such as call center dialer, telco, IT support and human resources can be provided. It is up to the lessee to fill the seat and manage the staff. Most seat lease packages are charged at a flat monthly rate.
What is a Warm Seat?
A warm seat lease is where the lessor provides the recruiting and training of the work staff, while the management is left up to the lessee, unless otherwise stipulated in the contract. Warm seat leasing services also include payroll and other HR responsibilities. A warm seat provides a turn-key solution and is the quickest way to get up and running and is ideal for establishing a call center or IT team without having to even come to the country.
Which Option is Better for Me?
This is a hard question to answer without fully analyzing your business model and goals. That being said, both of these options give you full control over the outsourced process and the ability to sit in the captain’s chair because both options allow you to monitor the operation with full transparency and call all the shots.
Our Call Center Seat Leasing Facility Pampanga, Clark Philippines
Pampanga, Philippines is an ideal location for call center outsourcing and is the fastest growing business district in the country. Conveniently located near Clark Air Base, Diosdado Macapagal International Airport is the only international airport in the country big enough to accommodate the Airbus. In fact, the Philippines government has already annexed the land surrounding the areas where they will be building a speed rail that will make DMIA the country’s official international airport. On Jan 2010 the board of directors approves a $1.2 billion dollar plan to develop 3 passenger terminals. This and our infrastructure, makes our facility an ideal location for call center processes or SEO outsourcing.